Effective Date: [02-22-2026]

Ohana Health, P.A. (“Ohana Health,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website, use our patient portal, communicate with us electronically, or engage with our online services (collectively, the “Platform”).

By using our Platform, you agree to the terms of this Privacy Policy.

If you are a patient of Ohana Health, information related to your medical care may constitute Protected Health Information (PHI) under the Health Insurance Portability and Accountability Act (“HIPAA”).

Such information is governed by our Notice of Privacy Practices, not solely by this website policy. You may request a copy of our HIPAA Notice at any time.

This website Privacy Policy primarily applies to non-clinical information collected online.

We may collect personal information that you voluntarily provide, including:

• Name
   
• Email address
   
• Phone number
   
• Mailing address
   
• Information submitted through appointment forms
   
• Membership enrollment information
   
• Payment information (processed securely by third-party vendors)
   

You provide this information when you:

• Request appointments
   
• Submit online forms
   
• Enroll in a membership program
   
• Communicate with us by email or text
   
• Subscribe to updates
   

When you visit our website, we may automatically collect:

• IP address
   
• Browser type
   
• Device type
   
• Operating system
   
• Pages visited
   
• Time spent on pages
   
• Referring website
   

This information helps us improve website performance and user experience.

Our website may use cookies and similar technologies to:

• Recognize returning visitors
   
• Maintain session preferences
   
• Track website traffic
   
• Improve functionality
   

We may use third-party analytics tools (such as Google Analytics) to analyze website usage.

You can disable cookies through your browser settings; however, some features may not function properly.

We may use collected information to:

• Schedule and manage appointments
   
• Communicate regarding services or memberships
   
• Send appointment reminders
   
• Provide patient portal access
   
• Process payments
   
• Improve website performance
   
• Send health-related updates or promotional communications (if you opt in)
   
• Comply with legal and regulatory requirements
   

We do not sell your personal information.

If you provide your mobile number or email address, you may receive:

• Appointment reminders
   
• Healthcare coordination messages
   
• Membership information
   
• Limited promotional updates
   

You may opt out at any time:

• Reply STOP to text messages
   
• Click “unsubscribe” in email communications
   
• Contact our office directly
   

Message and data rates may apply. Delivery is not guaranteed.

We may share your information with:

• Electronic medical record providers
   
• Payment processors
   
• IT and website hosting providers
   
• Marketing service providers
   
• Legal or regulatory authorities when required
   

We only share information necessary to perform services and comply with the law.

We do not sell or rent personal information to third parties.

We implement reasonable administrative, technical, and physical safeguards to protect your information.

However, no internet transmission or storage system is completely secure. By using our Platform, you acknowledge this inherent risk.

Once information is downloaded, printed, or transmitted outside our systems, we cannot guarantee its protection.

Our website is not intended for children under 18 years of age. We do not knowingly collect personal information from children through our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies before providing personal information.

You may request to:

• Access your personal information
   
• Correct inaccurate information
   
• Request deletion of certain information (subject to legal obligations)
   
• Opt out of marketing communications
   

To exercise these rights, contact us using the information below.

We may update this Privacy Policy periodically. Changes become effective when posted on our website. Continued use of our Platform constitutes acceptance of the updated policy.

If you have questions about this Privacy Policy, please contact:

Privacy Officer
Ohana Health, P.A.
Debary, Florida
Phone: [386] 279-3087

THIS PLATFORM IS NOT FOR MEDICAL EMERGENCIES.
IF YOU ARE EXPERIENCING AN EMERGENCY, CALL 911 OR GO TO THE NEAREST EMERGENCY ROOM.

Our Platform may allow you to:

• Request appointments
   
• Participate in telemedicine visits
   
• Access patient portal services
   
• Pay invoices
   
• Enroll in membership programs
   

Use of certain services may require additional agreements.

If you provide your mobile number, you may receive:

• Appointment reminders
   
• Healthcare coordination messages
   
• Membership updates
   
• Marketing messages
   

You may opt out by replying STOP.

Message and data rates may apply. Delivery is not guaranteed.

Do not transmit Protected Health Information via SMS unless directed to do so through a secure system.

You agree to:

• Provide accurate information
   
• Maintain confidentiality of login credentials
   
• Notify us of unauthorized account use
   
• Not interfere with the Platform
   
• Not upload malicious software
   
• Not attempt unauthorized access
   

All content on this Platform — including text, graphics, logos, and materials — is the property of Ohana Health, P.A. and protected by intellectual property laws.

You may not reproduce, distribute, or modify content without written permission.

Our Platform may contain links to third-party websites. We are not responsible for their content or privacy practices.

Review third-party privacy policies before providing information.

You and Ohana Health agree to attempt informal resolution of disputes first.

If unresolved, disputes shall be resolved through binding individual arbitration under the Federal Arbitration Act.

Arbitration will occur in Florida unless otherwise required by law.

Class actions are waived to the extent permitted by law.

This arbitration clause does not apply to claims related to medical malpractice or patient care.

This Policy is governed by the laws of the State of Florida.

Venue for disputes shall be in Florida unless otherwise required by law.

THE CONTENT ON THIS PLATFORM IS FOR INFORMATIONAL PURPOSES ONLY AND DOES NOT CONSTITUTE MEDICAL ADVICE.

DO NOT DELAY SEEKING MEDICAL CARE BECAUSE OF INFORMATION ON THIS WEBSITE.

Ohana Health makes no warranties regarding uninterrupted access, accuracy, or completeness of information.

To the maximum extent permitted by law, liability is limited to fees paid (if any) for use of the Platform.

Nothing in this Policy limits liability for professional malpractice.

You agree to indemnify and hold harmless Ohana Health from claims arising from your misuse of the Platform.

This does not apply to professional malpractice liability.

We may update this Policy at any time. Changes are effective upon posting.

Continued use of the Platform constitutes acceptance of the updated Policy.